Identity verification and account closure

These two processes are not self-service: they're handled with the UXEM team.

Identity verification

It may be requested in situations such as recovering access without the original email, a change of holder or a security review.

You'll be asked for an ID document and, depending on the case, additional proof (a photo, confirmation from another account detail). Send only what you're asked for and through the channel we indicate.

Account closure

To close your account, contact us from the account's email stating that you want to close it.

Before closing it, keep in mind:

• If you have distributed releases, a decision is needed on what happens to them (take them down or transfer them).
• If you have a pending balance, its payout is coordinated based on your payout details.
• Closure is final once completed.