Solve a problem
Find solutions when something doesn’t work as expected, from releases and payments to account access, platforms, and settings.
My release isn't showing up
What to check when a release isn't on a platform.
My release is on the wrong artist
The release appears on another profile or creates a new one.
My music appears duplicated
The same song or release appears twice.
Metadata is wrong after release
Fixing the title, artists or credits of an already-distributed release.
My cover art was rejected
What to do if review rejects the cover.
My release was rejected or needs changes
The release came back with notes to fix.
I can't upload an audio file
A track's audio upload is failing.
I can't access my account
Trouble signing in.
My payout hasn't arrived
What to check when you're expecting a royalty payout.
My stats don't match the platform
A platform's dashboard and UXEM show different numbers.
I want to take a release down
Removing a release from all platforms.
There's music I don't recognize on my profile
Releases that aren't yours appear on your artist profile.