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UXEM
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I can't upload an audio file

A track's audio upload is failing.

Updated 1 day ago

Quick checks

  1. Format and quality: use the format and quality UXEM asks for. A compressed file or an unsupported format is rejected.
  2. Size and connection: uncompressed audio files are large. On an unstable connection the upload can drop; retry it.
  3. Track status: audio can only be changed while the track is editable (Draft or Requires Changes). On a distributed release you use audio replacement.
  4. File name: avoid unusual characters or very long names.

If it still fails

Open a ticket stating the format, the file size and the exact error message.

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