Recover access

Resetting your password

1. On the sign-in screen, click Forgot my password.
2. Enter your account's email and submit the request.
3. You'll get an email with a link to set a new password.
4. Open the link and create the new password.

The link expires for security. If it's expired, repeat the process to request a new one.

If the email doesn't arrive

• Check your spam or junk folder.
• Confirm you typed the address correctly and that it's your account's.
• Wait a few minutes and request it again (there's a limit on consecutive attempts).

If you don't have access to your email

If you've lost access to the account's email, contact us from another address explaining the situation. We'll ask for details to verify your identity.