What to include

The more information you give when opening the ticket, the sooner it's resolved.

By topic

• A release: its title and its UPC, or the link to its page in UXEM.
• A specific track: its ISRC.
• A problem on a store: the exact link on that platform and the country you're searching from.
• A payout: the period, the amount you expected and a screenshot of your balance.
• An on-screen error: a screenshot with the full message and which step it happens at.

Always helps

• The steps you took before the problem appeared.
• What you expected to happen and what happened instead.
• If it's urgent, say why (a release date coming up, a payout on hold, etc.).